Q1:Does the NTU Student Counseling Center (SCC) provide counseling services for faculty and staff members?

  • The NTU Student Counseling Center aims to help enrolled students. If faculty and staff members seek counseling services, they can get further information about the Employee Assistance Program on the website of the NTU Personnel Department (Human Resource).
  • http://www.personnel.ntu.edu.tw/cp_n_12244.html

Q2: How do I recognize signs of mental health issues in students? How do I care for them?

  • Advisors can connect with students through a meal, a group discussion or any extracurricular activities. It’s important to be open-minded, empathetic and non-judgmental.

    If advisors notice unusual changes in students’ lives, academic performance, social interactions, emotions and behaviors, it is crucial to take the opportunity to pay more attention and to interact with them.

    Warning signs include sudden drops in grades, frequent absences, repeated missed assignments and exams, social withdrawal or isolation.

Q3:How do I refer students to counseling if I believe it might be helpful for them to speak with a professional counselor at the Counseling Center?

  • Students are encouraged to schedule an intake in advance. Advisors can invite students to schedule an intake appointment online. On the day of the appointment, students can meet the counselors at the Counseling Center. Advisors may go to the Counseling Center with the students or ask other students to accompany them. If students are hesitant to make an appointment, advisors may ask whether they would like to receive calls from counselors. If advisors would like to seek some advice about how to help, please contact and discuss with a counselor who is the point of contact for the specific college.

Q4:My students have/had been to the Counseling Center. What else can I do for them?

  • As the saying goes, teamwork makes the dream work. Many factors are involved in making a change. Neither a single agency nor an individual can change the situation immediately. Advisors play an important role in helping students to develop self-awareness and achieve personal growth.

Q5:May I know what are being discussed during my student’s sessions?

  • To uphold professional ethics and maintain counseling quality, even though advisors refer students to counseling, information will not be released without the students’ consent. However, in specific situations related to safety concerns, counselors will integrate resources to keep students safe, including contacting advisors. It is suggested that advisors stays connected with students and keep caring for them as part of students’ support network.

Q6: If I want to acquire counseling knowledge and obtain school counseling resources to enhance teacher-student interactions, where can I get such information?

  • At NTU, many academic and administrative units provide brochures or lectures about counseling competencies for advisors. Each semester, SCC collaborates with different colleges and departments to host teachers’ workshops. Topics covered are: how to care for students, how to integrate resources and how to develop self-care skills. Also, information that advisors think students might need, for example, career planning and stress management, are also included.
  • If department directors are interested in learning more, please discuss with the point of contact for the corresponding college or department affairs at SCC.   

    In addition, the Student Assistance Division compiles a student guidebook every year, in which important counseling recourses and information are listed. The link is as follows:
  • Counseling Resources at Student Assistance Division

Q7:Students are diagnosed with depression. What should I do if they get low grades?

  • For students, teachers are not merely educators. Teachers are agents for students’ self-growth. When communicating with students, teachers can express themselves in a gentle but firm manner. When explaining teaching principles, teachers can encourage students to proactively ask for assistance if they need help. Indeed, there are limitations of current education systems. However, teachers’ support and care should continue.

Q8:When I see counseling needs from a student, can I ask SCC counselor to contact the student directly?

  • The Counseling Center provides care for every student in need and hopes that students can find peace and well-being. Ways to approach students vary depending on different situations. Please see the referral procedure under Q3. If there is any concern, please discuss with the counselor who is the point of contact for your college for appropriate care for the student.

Q9:A student said he has depression. Does he need to take medicine? How do I know if he is faking it?

  • Individual cases may be treated in different ways, such as supportive conversations, psychological counseling, or counseling along with medical treatment. Advisors can have empathetic communications with students to know what they need.

Q10: I am worried that a student is at risk for harming self or others. What should I do?

  • Please discuss with the counselor who is the point of contact for your college to integrate resources. If there are immediate safety concerns, please seek assistance from the Student Safety Center or seek hospital resources.



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